Knowledge Base

Frequently Asked Questions

Everything you need to know as a partner — from first steps to commissions and technology. Search our knowledge base or pick a category.

Getting Started

Application, onboarding and becoming an active partner

Referral Program

Submitting leads, tracking status, getting paid

Reseller Program

Own pricing, own customers, recurring revenue

Commissions & Payouts

Settlement, payout schedule and transparency

Salesforce Partner Portal

Access, features and administration

Product & Technology

AI image processing, integrations and quality

Marketing & Co-Branding

Launch package, materials and your partner website

Contract & Legal

Terms, cancellation, territory protection and privacy

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Frequently Asked Questions

Getting Started

How do I become an autofox partner?

What are the requirements?

What's the difference between referral partner and reseller?

How long does onboarding take?

Can I combine both models?

Referral Program

How do I submit a lead?

How do I see the status of my leads?

How high is the referral commission?

What counts as a successful lead?

How long is my lead protected?

Do I have to participate in the sales process?

Reseller Program

How does the reseller model work economically?

Can I set my own prices?

Who supports the end customers?

How do I order services for my customers?

Can I create test accounts for prospects?

Are there minimum purchases or revenue targets?

Commissions & Payouts

When and how are commissions paid out?

Where do I see my commission overview?

Do referral partners get recurring commissions too?

How are commissions treated for tax purposes?

What happens if a customer cancels?

Salesforce Partner Portal

What can I do in the partner portal?

How do I get access to the portal?

Can several employees of my company get accounts?

How do I create a test account for a prospect?

I forgot my credentials — what now?

Product & Technology

What exactly does autofox do technically?

How does autofox integrate with existing systems?

How fast are images processed?

How is image quality ensured?

Which showrooms and branding options are available?

Is autofox GDPR compliant?

Marketing & Co-Branding

What is the Partner Launch Package?

Which sales materials do I get?

May I use the autofox logo and imagery?

Do you support us with campaigns or trade shows?

Can the partner landing page be created in my language?

Contract & Legal

Is there a minimum contract term for partners?

What does the partnership cost?

Is there territory protection or exclusivity?

Who owns the customer relationships in the reseller model?

Can't find your question?